At 12cucu, we understand that your trust is not something to be taken lightly. Every piece of information you share with us — from your name to your banking details — is treated as a commitment we take seriously. This Privacy Policy clearly explains what we collect, how it is used, and the rights you have over it.
Six core principles that form the foundation of our data protection approach.
All data transmitted between your device and the 12cucu servers is protected by 256-bit SSL encryption. This means that even if your connection is intercepted, your information cannot be read by any party.
Your personal data is stored on servers protected by multi-level access controls. Only staff who require access to perform their duties may view the relevant information.
12cucu never sells, rents, or trades your personal data to any third party for marketing or any other purpose. Your information remains yours.
Our privacy policy and data handling practices are designed to comply with the Malaysian Personal Data Protection Act 2010, ensuring your rights as a Malaysian citizen are fully protected.
You may request to view, correct, or delete your personal data at any time. This process is completed within the timeframe set by our dedicated team.
In the unlikely event of any compromise to your data, 12cucu is committed to notifying you within the prescribed timeframe and taking immediate remedial action.
When you use the 12cucu platform, we collect several categories of information to enable us to provide you with a secure, fair, and seamless service. Below are the types of data we collect and their purposes.
| Data Type | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | KYC verification, fraud prevention |
| Contact Data | Email address, phone number | Account communications, notifications, support |
| Financial Data | Bank account number, bank name | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Gaming Data | Betting history, wins, playtime | Compliance monitoring, responsible gaming |
We only collect data that is strictly necessary to provide our services. We do not collect irrelevant or excessive information.
The data we collect is used solely for legitimate purposes directly related to the delivery of 12cucu platform services. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Marketing: We will only send you marketing communications if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.
12cucu does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share certain information with other parties in order to provide our services to you.
All third parties we work with are required to adhere to data protection policies equal to or exceeding our own standards. Strict confidentiality agreements are enforced with all third-party partners.
12cucu uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and improve platform performance.
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the 12cucu platform after this notice means you agree to our use of cookies.
12cucu retains your personal data only for as long as necessary based on the original purpose of collection and applicable legal requirements. Below are the general guidelines for our data retention periods.
When the retention period ends, your data is either permanently deleted or anonymised so it can no longer be personally linked to you.
We continuously invest in security technology and procedures to ensure your data remains protected at all times. Below are some of the security measures we have implemented.
12cucu staff who handle personal data receive regular data protection training and are required to comply with strict internal policies. Security audits are conducted periodically by independent parties to identify and address any vulnerabilities.
Important Notice: While we take all reasonable steps to protect your data, no system is 100% impenetrable. We encourage you to use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
As a 12cucu user and a Malaysian citizen protected under the Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. This request will be processed within 14 working days.
If you find that the data we hold is inaccurate or outdated, you may request a correction at any time through your account settings or by contacting customer support.
You may request deletion of your personal data, subject to legal requirements that obligate us to retain certain records for a specified period.
You may request that we stop using your data for non-essential marketing or analytics purposes at any time.
You have the right to receive your data in a machine-readable format to facilitate transfer to another platform if needed.
If you have any questions, concerns, or wish to exercise your privacy rights, the 12cucu data protection team is ready to assist you. We are committed to responding to all privacy-related enquiries within the stipulated timeframe.
Our privacy email: [email protected] — please use the subject line "Personal Data Request" to ensure your request is promptly processed by the right team.
This Privacy Policy applies to all services and platforms operated by 12cucu, including the main website and mobile app for Android and iOS. Any material changes to this policy will be communicated to all registered users by email before the changes take effect.
Now that you understand how we protect your privacy, you can play with greater confidence at 12cucu. Register today and enjoy over 1,200 games with bank-grade security.
This platform is for users aged 18 and above only. Your privacy is our priority.